TERMS + CONDITIONS

All items being returned must be unworn, undamaged, unwashed and in saleable condition. 

All original tags must be intact, and the items must be in the original condition. Failing to meet these requirements will result in your return not being successfully processed. 

Change of Mind
Luella Loves do not offer refunds due to change of mind.

If you do receive your package and decide you would like to send it back, you have 7 days (for domestic orders) and 14 days (for international orders) to send your package back to our warehouse. 

Please include Name, address, phone number and your order number within the package. Return shipping Fees are the responsibility of the purchaser.  

Returns due to Faults
Luella Loves take pride in packaging and processing all orders. In the rare chance you have received an item that has a fault, please contact us at luellaloves@outlook.com.au immediately with an image of the fault and we will send you a returns form to complete.

We cover the costs for items returned due to fault.

Once your garment is received at our warehouse, it will be inspected. If deemed faulty beyond repair, we will offer you a replacement if we have the item in stock or a full refund on the item will be issued. 

Unfortunately, we are unable to process returns if the items are not returned within the 7 day period.  

If you perceive an item to be faulty upon its arrival, do not use or wear the item as this will void its ability to be returned. 

OUR ADDRESS FOR ALL RETURNS:

Luella Loves
263 Myers Street
East Geelong
Victoria AUSTRALIA. 3219

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